Book an Appointment
Patients are encouraged to schedule appointments in advance to reduce waiting time and ensure efficient service delivery.
How to Book:
- Email: gatonde.hospital@moh.gov.rw
- Call the hospital contact +250 788 755 067
- Visit the hospital reception desk during working hours.
Please include your full name, contact details, and reason for consultation when requesting an appointment.
Emergency Contacts
In case of an emergency, patients are advised to seek immediate medical attention at the nearest emergency unit or contact Gatonde Hospital emergency services. Please provide accurate personal and medical information upon arrival, including any known medical conditions, current medications, and emergency contacts, to ensure prompt and effective care.
For urgent assistance, patients and caregivers should use the designated emergency contact numbers and follow instructions provided by medical staff. Timely communication and cooperation are essential to delivering safe and efficient emergency care.
Contact:
+250 788 596 374
Visiting Hours
To ensure patient recovery and hospital safety, visiting hours are regulated.
General Visiting Hours:
- Monday – Sunday: 7:00 – 8:00a.m , 12:00 –1:00 pm , 5:00 – 6:00 pm
Visitors are kindly requested to:
- Limit visits to short durations
- Follow infection prevention guidelines
- Respect hospital safety policies
Special arrangements may apply for critical care.
Patient Transfer or Referral
Gatonde hospital Outpatients’ Department runs consultations of adult patients and children. Clinics are scheduled to run from 8.00am to 5pm, Monday to Friday weekly, with morning & afternoon sessions.
If your district hospital accepts patients whose insurance allows direct access (without a referral/transfer letter), you can add a separate section to your OPD policy. For example:
Accessing Our Outpatient Clinics
- To obtain an appointment with the Gatonde Hospital Outpatient Department (OPD), patients may access services through one of the following pathways:
1. Referred Patients
Patients with insurance schemes or clinical conditions that require a referral must present a valid referral (transfer) letter from one of the following:
Health centerAnother hospital
Private clinic or medical practitioner
Other authorized healthcare facilities
2. Direct Access Patients
Patients covered by health insurance schemes that permit direct access to district hospitals without a referral letter may register directly at the Outpatient Department. These patients must present:
A valid health insurance card or proof of insurance eligibility (e.g., RAMA, MMI, or other insurance schemes that allow direct access)
A national identification card or other accepted identification
Any previous medical records, if available
All patients are required to complete registration and insurance verification before receiving outpatient services.
One note: whether RAMA, MMI, or other insurers allow direct access depends on the current agreements between the insurer and the hospital, as well as national health policy. If this document is for a Rwandan district hospital, it's best to list only the insurance schemes that your hospital officially accepts for direct access according to those agreements.
Billing & Insurance
The hospital accepts recognized health insurance schemes and approved payment methods.
Accepted Insurance:
- Community-Based Health Insurance (Mutuelle de Santé)
- RSSB
- Other approved insurers
Patients are advised to verify coverage details before receiving services. For uninsured services, payment must be completed at the billing office.
Patient Rights & Responsibilities
University Teaching Hospital of Kigali (CHUK) respects and protects patient rights while ensuring quality care.
Patient Rights:
- Receive respectful and non-discriminatory care
- Access clear information about diagnosis and treatment
- Privacy and confidentiality of medical records
- Consent to or refuse treatment
Patient Responsibilities:
- Provide accurate health information
- Follow prescribed treatment plans
- Respect hospital staff and policies
- Comply with payment procedures
Restaurant
There is an accessible restaurant located in the Gatonde Hospital compound which offers various services.
Restaurant opening Times: It works all days and nights from 7:00 am to 10:00 pm (22:00 pm).
Our Insurance Partners
